Self-Exclusion Policy
At Weiss Casino, your well-being is our top priority. We understand that for some players, gambling can become more than just entertainment. That’s why we provide clear and accessible self-exclusion tools to help you take a break — whether short-term or permanent.
This Self-Exclusion Policy outlines how the process works, what it means for your account, and the support available during your break.
What is Self-Exclusion?
Self-exclusion is a voluntary action you can take to block access to your Weiss Casino account for a specified period. During this time:
- You will not be able to log in, deposit, or wager.
- You will not receive promotional emails or SMS messages from us.
- Your account will remain closed until the self-exclusion period expires or is extended.
- You cannot reverse or shorten the self-exclusion once it begins.
This tool is designed to give you space to regain control over your gambling habits.
Self-Exclusion Options
You can choose from the following self-exclusion periods:
- 6 months
- 1 year
- 2 years
- 5 years
- Permanent
Once self-exclusion is activated, it applies to all platforms associated with Weiss Casino, including our mobile and desktop versions.
How to Self-Exclude
To activate self-exclusion:
- Log in to your Weiss Casino account.
- Go to Account Settings → Responsible Gambling.
- Select “Self-Exclusion” and choose your preferred duration.
- Confirm your choice. You will be logged out immediately and cannot access your account until the exclusion period ends.
Alternatively, you can request self-exclusion by emailing our support team at [email protected]. Our agents are trained in responsible gambling and will assist you promptly and confidentially.
During Your Self-Exclusion
While your account is excluded:
- Any remaining account balance may be withdrawn by contacting customer support.
- You will be blocked from accessing your account, even for non-gambling activities.
- You will not receive marketing messages from Weiss Casino.
- Attempts to create new accounts during this time will result in immediate closure and possible permanent exclusion.
We encourage you to use this time to seek professional support if needed.
Support Services
If you’re struggling with gambling or simply need someone to talk to, help is available:
- ConnexOntario (Canada): 1-866-531-2600 | connexontario.ca
- GamCare (International): www.gamcare.org.uk
- GamTalk: Peer support and recovery community - www.gamtalk.org
- Centre for Addiction and Mental Health (CAMH): www.camh.ca
These organizations offer free, confidential support and can help you develop healthy strategies for managing gambling.
Reinstating Your Account
If you choose a fixed-term exclusion (e.g., 6 months or 1 year), your account will remain closed until the period has fully expired.
After the term ends, you may request reinstatement, but you must complete a short cooling-off period and undergo a responsible gambling assessment with our support team.
If you selected a permanent exclusion, your account cannot be reopened.
Third-Party Exclusion Tools
For additional protection, we recommend registering with multi-operator self-exclusion services and using gambling-blocking tools:
- BetBlocker: Free software that restricts access to gambling sites,
- GamBan: Subscription-based blocking tool,
- Financial Blocking: Contact your bank or credit card provider to block gambling-related transactions.
