General Terms and Conditions
Effective Date: May 08, 2025
Last Updated: May 08, 2025
Welcome to Weiss Casino (also referred to as “WeissBet” or “Weiss Bet”), a leading online gaming platform licensed to operate in Canada. These General Terms and Conditions (“Terms”) apply to all users of our website and services. By registering with Weiss Casino or accessing any part of our platform, you agree to be bound by these Terms. Please read them carefully before using the site.
1. Legal Age and Eligibility
You must be at least 19 years old (or the legal age of majority in your province or territory) to open an account and participate in any real-money gaming on Weiss Casino.
You must reside in a Canadian province or territory where online gambling is legal.
Proof of identity and age may be requested at any time. Failure to provide accurate information may result in account suspension or closure.
2. Account Registration
To use our services, you must create an account with valid, truthful, and complete personal details.
You are only permitted to register one account per person. Multiple accounts are strictly prohibited.
Weiss Casino reserves the right to refuse registration or to close an account if false information is provided or if duplicate accounts are detected.
3. Responsible Gambling
We are committed to responsible gaming and encourage users to play responsibly. Self-exclusion, deposit limits, time-outs, and reality checks are available through your account settings.
If you or someone you know is experiencing problem gambling, support is available through ConnexOntario (1-866-531-2600) or other provincial resources.
4. Account Verification and KYC
Weiss Casino complies with Canadian Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. We may request documentation (e.g., government-issued ID, proof of address, payment verification) to verify your identity before processing withdrawals or allowing continued access.
Failure to comply with KYC requirements may result in account suspension or closure.
5. Deposits and Withdrawals
All financial transactions must be made using methods registered in your own name.
Withdrawals are subject to internal review and may take 1–5 business days to process depending on the method used.
Suspicious or fraudulent activity may lead to account freezing and reporting to regulatory authorities.
6. Bonuses and Promotions
All bonuses, free spins, and promotions are subject to specific terms and wagering requirements, which will be clearly communicated.
Abuse of bonuses (e.g., using multiple accounts or artificial gameplay) is strictly prohibited.
Weiss Casino reserves the right to amend or withdraw any promotion at any time.
7. Fair Play and Game Integrity
Weiss Casino uses licensed software providers and certified Random Number Generators (RNGs) to ensure fair and unbiased outcomes.
Any attempt to cheat, exploit software bugs, or use bots/automated tools will result in immediate account termination.
Results of games are final and cannot be disputed unless a verified technical error occurred.
8. Inactive Accounts
Accounts with no activity for 12 consecutive months may be considered inactive.
A monthly administrative fee may apply to inactive accounts, in line with Canadian gaming standards.
Inactive accounts with remaining balances will be notified before fees are deducted.
9. Privacy and Data Protection
We collect and process personal data in accordance with our Privacy Policy. Your information will never be sold, but may be shared with regulators or third-party verification services as required by law.
All transactions are encrypted and securely stored.
10. Intellectual Property
All content on the Weiss Casino website is protected by copyright, trademark, and other intellectual property laws.
You may not copy, distribute, or exploit any part of the website or its content without prior written consent.
11. Limitation of Liability
Weiss Casino is not liable for:
- Losses resulting from misuse of your account or credentials.
Interruptions in service due to technical issues or maintenance. - Loss of winnings due to third-party software or payment provider failures.
12. Dispute Resolution
If you have a complaint or dispute, please contact our Customer Support Team at [email protected].
Disputes not resolved internally may be escalated to an independent alternative dispute resolution (ADR) body in accordance with provincial regulations.
13. Changes to Terms
Weiss Casino reserves the right to update or modify these Terms at any time. Significant changes will be communicated via email or site notification. Continued use of the site after changes means you accept the revised Terms.
14. Governing Law
These Terms are governed by the laws of Canada and the province of Ontario, unless otherwise stated by your provincial regulator.
In the event of a conflict between these Terms and local regulatory conditions, provincial law takes precedence.
