FAQs

To get started with Weiss Casino, simply click on the "Register" button, fill out the registration form with the necessary details, and follow the prompts to complete the process.

We allow only one account per individual. This means one name, one account, and one IP address per player. Creating multiple accounts, also known as “multi-accounting”, is strictly prohibited, and any such accounts will be immediately closed.

If you forget your password, simply click the "Forgot Password" link on the login page. You’ll receive instructions to reset your password via email.

To reopen your account, please reach out to our customer support team through Live Chat or send us an email at [email protected], and we will assist you with the process.

No, you must be at least 19 years old to register and play at Weiss Casino, in accordance with legal age requirements.

Yes, we ensure that all games at Weiss Casino are fair. Our games utilize a random number generator (RNG), and the results are regularly monitored by an independent auditing company to guarantee that all outcomes are completely random and unbiased.

Your account is highly secure at Weiss Casino. We employ Secure Sockets Layer (SSL) encryption, the industry-standard technology that creates a secure connection between our servers and your browser. This ensures all your data, including personal and financial details, are protected. When SSL encryption is active, you’ll notice a padlock symbol in your browser’s address bar.

Absolutely. We take your privacy and security seriously by utilizing advanced encryption methods to protect your personal and financial data. For more details, you can read our Privacy Policy.

If you encounter a technical issue while playing, close the game and restart it. Your game session should resume from where you left off. In cases where you cannot restart right away, the round should typically continue, and any winnings will be credited to your account.

If your games aren’t loading, try refreshing the page first. If that doesn't work, consider the following troubleshooting steps:

• Try using a different browser (such as Chrome, Opera, Firefox, or Safari).
• Clear your browser’s cache and cookies.
• Temporarily disable your antivirus software.
• Turn off any VPN services you might be using.
• Disable any ad-blockers in your browser settings.

To deposit, click the "Deposit" button on the main page. Select your preferred payment method, enter the necessary details, specify the deposit amount, and hit "Deposit". If your deposit doesn’t appear immediately, please reach out to customer support for assistance.

There are several common reasons why a deposit might be declined, including:

• Incorrect card or payment details
• Unsupported payment method
• Unstable internet connection
• Insufficient funds in your account
• Reached payment limits

If the issue persists, please contact our customer service team for further assistance.

To withdraw your funds, go to the "Withdrawal" section, select your preferred payment method, fill in the required information, and specify the amount you wish to withdraw. Then click "Withdraw" to complete the process.

If you need to cancel a withdrawal, go to the Payments page, locate the pending withdrawal, and click the "Cancel" button to return the funds back to your account balance.